I’ve all but given up on this unfortunately. I’m convinced that our model, now over 3 years old, isn’t supported somehow anymore. I can’t get it to capture video on Win7 or even on our old WinXP laptop that was so faithful.

I will try the latest drivers for Win7 and let you know what I find out. However, if you are purchasing a new unit my results may not be the same ones you get.

Natasha from epiphan contacted me also telling me about the pixel format and asked me to download their vga2usb-3.23.6.0003-amd64.zip driver. Here is what I did:
1) Uninstalled all VGA2USB device drivers from Windows 7 and restarted.
2) Installed the current 3.22.2.0004 driver from the website and restarted.
3) Confirmed could capture using the VGA2USB software.
4) Opened Windows Media Encoder (WME), set the compression to Internet progressive download, screen capture, 15fps, set format to RGB 24 Pixel and left all other defaults.
5) Started recording. Sound recorded great. Screen capture recorded at only ~1.5 fps.
At this point any subsequent recordings simply recorded a black screen with full audio. To once again record video (again at only ~1.5 fps) I had to restart my computer. Changing video compression settings only served to record a black screen.
6) Uninstalled driver and restarted.
7) Installed 3.23.6.0003 driver referenced in your email and restarted.
Ran everything again and received the same results. Downloading the new driver seemed to have no change.

Also, I could only test WME. There seems to be no way (that I know of) to set the format to RGB 24 Pixel in VirtualDub, Expression Encoder 3 or Live Photo Gallery.

After telling epiphan this I got an email back from George stating he couldn’t find an issue. He asked me to download the 3.24.3 driver but I haven’t had a chance to try it out yet. He asked about the specs on my laptop stating that many laptop harddrives simply cannot keep up. While this may explain the very low frame rate this doesn’t answer the inability to get video at all. However, I think my laptop can easily handle the VGA2USB.

Here are the specs of my computer. It is a brand new laptop:

HP dv7t Quad Core i7-720QM
Intel Core i7-720QM 1.6GHz
6MB L2 cache
1222MHZ front side bus
4GB DDR3 SDRAM
320 GB 7200RPM SATA Hard Drive
SuperMulti 8x DVD+-RW drive
17.3″ HD LED BrightView Display 1600×900
1GB Nvidia GeForce GT 320M video card
Windows 7 Ultimate

These specs should be more than adequate. In fact, the XP machine this replaced was a 5 year old P4 2.4 GHz machine with 2GB of ram and a 5400 RPM IDE drive. On that machine we easily got 7-10 fps at 1024×768 on WME with the default settings.

I wonder if it has something to do with the processor or chipset.

Still getting black screen when recording in WME9 64-bit. I am using a Dell StudioXPS desktop with an i7 processor, Vista 64-bit.

George did give me a helpful tip about “pixel format” default in the WME Properties menu, under the “processing tab”.

By default, pixel format says default. When I switch this to RGB24, my image popped up in the input box. I was momentarily excited. Once I began recording, both input and output boxes go black and resulting file is just black screen. bummer…

I never had to adjust the WME pixel format property with 32-bit version on WindowsXP. Anyway, this just gives me the same result I was getting with FMLE, instead with FMLE the screen is green, not black

I tried every variation of WMV codec possible, but no success.